AYS Limousine

Privacy Policy & Other Policies

PRIVACY POLICY

AYS Limousine — Privacy Policy

Effective Date: 7th May 2026

This Privacy Policy explains how AYS Limousine collects, uses, stores, shares, and protects customer information obtained through our website, booking systems, communication platforms, and transportation services.

By using the AYS Limousine website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

AYS Limousine may collect personal and non-personal information including:

Personal Information

• Full name
• Phone number
• Email address
• Billing address
• Payment information
• Pickup and drop-off locations
• Reservation details
• Flight information
• Passenger preferences
• SMS communication preferences

Technical & Website Information

• IP address
• Browser type
• Device information
• Cookies and tracking data
• Website usage analytics
• Referral sources
• Session activity

2. How We Use Information

AYS Limousine may use collected information to:

• process reservations
• provide transportation services
• communicate ride updates
• dispatch chauffeurs
• verify transactions
• provide customer support
• improve website functionality
• prevent fraud
• maintain operational security
• comply with legal obligations
• administer marketing communications where consent has been provided

3. SMS Communications

By voluntarily providing your phone number and opting into SMS communications, you consent to receive text messages relating to:

• reservation confirmations
• chauffeur updates
• dispatch communications
• customer service notifications
• booking-related operational updates

Message and data rates may apply.

Message frequency may vary.

Customers may opt out at any time by replying: STOP

For assistance, customers may reply: HELP

AYS Limousine does not sell or share SMS consent information with third parties for independent marketing purposes.

4. Email Marketing & Promotional Communications

Customers who opt into marketing communications may receive:

• promotional offers
• newsletters
• discounts
• membership offers
• marketing campaigns

Customers may unsubscribe from marketing emails at any time through the unsubscribe link included in communications.

AYS Limousine complies with applicable CAN-SPAM regulations.

5. Payment Information

Payment transactions may be processed through secure third-party payment processors.

AYS Limousine does not directly store complete payment card information unless required for authorized operational processing permitted by law and payment provider rules.

Customers authorize AYS Limousine to process applicable operational charges including:

• reservation charges
• waiting time
• tolls
• parking
• cleaning fees
• damage charges
• approved incidental fees

6. Information Sharing

AYS Limousine does not sell customer personal information.

Information may be shared where reasonably necessary with:

• chauffeurs
• dispatch personnel
• payment processors
• communication providers
• website hosting providers
• booking software providers
• mapping providers
• legal authorities
• regulatory agencies where required by law

7. Cookies & Tracking Technologies

AYS Limousine may use:

• cookies
• analytics tools
• pixels
• similar technologies

to:

• improve website functionality
• analyze traffic
• personalize user experience
• measure advertising effectiveness
• maintain website performance

Users may disable cookies through browser settings, although some website functionality may be affected.

8. Data Security

AYS Limousine implements commercially reasonable administrative, technical, and organizational safeguards intended to protect customer information against:

• unauthorized access
• misuse
• disclosure
• alteration
• or destruction

However, no electronic transmission or storage system can be guaranteed fully secure.

9. Data Retention

AYS Limousine may retain information for operational, legal, tax, accounting, dispute-resolution, fraud-prevention, and compliance purposes for as long as reasonably necessary.

Retention periods may vary depending on:

• legal obligations
• payment disputes
• operational requirements
• regulatory considerations

10. User Rights & Choices

Customers may request:

• access to personal information
• correction of inaccurate information
• deletion requests where legally permissible
• removal from marketing communications

Requests may be submitted using the contact information provided below.

AYS Limousine reserves the right to verify identity before processing certain requests.

11. California Privacy Rights

Residents of California may have additional privacy rights under applicable California privacy laws.

California residents may request information regarding:

• categories of personal information collected
• categories of information disclosed
• deletion requests where legally applicable
• privacy rights available under California law

AYS Limousine does not sell personal information as defined under applicable California privacy regulations.

12. Third-Party Services & Links

AYS Limousine may utilize or integrate third-party services including:

• payment processors
• mapping services
• communication platforms
• booking software
• analytics providers
• hosting providers

AYS Limousine is not responsible for the independent privacy or security practices of third-party providers.

13. Minors

AYS Limousine services and website are not directed toward individuals under the age of 18 without parental or legal guardian involvement where applicable.

14. International Users

Customers accessing AYS Limousine services from outside the United States understand that information may be processed and stored within the United States and subject to applicable U.S. laws.

15. Changes to This Privacy Policy

AYS Limousine reserves the right to modify or update this Privacy Policy at any time.

Updated policies become effective upon publication to the website unless otherwise stated.

Continued use of services constitutes acceptance of revised policies.

OTHER POLICIES

AYS Limousine — Cancellation, Refund & Operational Policies

1. Cancellation Policy

All cancellations must be submitted directly to AYS Limousine through approved communication channels.

Approved cancellation requests may be made by:

• Phone call
• Email
• Official booking communication channels

Refunds for eligible cancellations are generally processed within 3–5 business days.

Sedan Class

Vehicles may include premium black luxury crossover vehicles such as the Cadillac XT6 and Lincoln Aviator.

• Minimum booking: 2 hours
• Hourly rate: $65/hour + applicable taxes and charges
• Complimentary cancellation permitted up to 1 hour prior to scheduled pickup time

If cancelled after the cancellation window:

• Customer shall be charged the minimum booking amount: 2 hours × $65 = $130
• Gratuity shall not apply
• Applicable taxes may apply where required by law

SUV Class

Vehicles may include:

• Cadillac Escalade

• Chevrolet Suburban

• Lincoln Navigator

• Minimum booking: 2 hours

• Hourly rate: $98/hour + applicable taxes and charges

• Complimentary cancellation permitted up to 12 hours prior to scheduled pickup time

Late cancellation:

• Minimum booking charge: 2 hours × $98 = $196
• Gratuity excluded
• Applicable taxes may apply

Business Class

Vehicles may include:

• Mercedes-Benz S-Class

• BMW 7 Series

• Minimum booking: 3 hours

• Hourly rate: $180/hour + applicable taxes and charges

• Complimentary cancellation permitted up to 24 hours before pickup

Late cancellation:

• Minimum booking charge: 3 hours × $180 = $540
• Gratuity excluded
• Applicable taxes may apply

Stretch Limousine

• Minimum booking: 3 hours
• Hourly rate: $180/hour + applicable taxes and charges
• Complimentary cancellation permitted up to 72 hours before pickup

Late cancellation:

• Minimum booking charge: 3 hours × $180 = $540
• Gratuity excluded
• Applicable taxes may apply

Sprinter Van

• Minimum booking: 3 hours
• Hourly rate: $180/hour + applicable taxes and charges
• Complimentary cancellation permitted up to 72 hours before pickup

Late cancellation:

• Minimum booking charge: 3 hours × $180 = $540
• Gratuity excluded
• Applicable taxes may apply

Party Bus

• Minimum booking: 4 hours
• Hourly rate: $300/hour + applicable taxes and charges
• Complimentary cancellation permitted up to 96 hours before pickup

Late cancellation:

• Minimum booking charge: 4 hours × $300 = $1200
• Gratuity excluded
• Applicable taxes may apply

Specialty Vehicles — Rolls-Royce Phantom

Vehicle may include:

• Rolls-Royce Phantom

• Minimum booking: 4 hours

• Hourly rate: $500/hour + applicable taxes and charges

• 30% deposit required at booking

• Complimentary cancellation permitted up to 72 hours before pickup

If cancelled after cancellation window:

• Deposit becomes non-refundable
• Additional charges may apply depending on operational commitments already incurred by AYS Limousine

AYS Limousine may, at its sole discretion, issue partial refunds or ride credits on a case-by-case basis.

2. Waiting Time Policy

All rides include a complimentary grace waiting period.

Standard Rides

A 15-minute grace period is provided beginning at the scheduled pickup time.

After the grace period expires, waiting charges apply as follows:

Airport Pickups

Domestic Flights 25 minutes complimentary waiting time after actual flight landing time.

International Flights 50 minutes complimentary waiting time after actual flight landing time.

If a flight is delayed, scheduled pickup time will be adjusted accordingly based on updated flight arrival information where reasonably possible.

Additional waiting time beyond the complimentary period shall be billed at the applicable per-minute waiting rate in accordance to the vehicle.

3. No-Show Policy

If a customer:

• fails to appear
• is unreachable
• or refuses service after chauffeur arrival

the booking may be classified as a no-show.

In such cases:

• Full fare may be charged
• Applicable taxes and operational charges may apply

4. Refund & Service Failure Policy

AYS Limousine provides a 15-minute grace period for chauffeur arrival delays.

Chauffeur Delay Compensation

If delay is caused directly by AYS Limousine or chauffeur-related operational issues:

15+ minutes late — Customer shall receive a 25% reduction in ride fare

30+ minutes late — Customer may receive full ride compensation/refund

Compensation does not apply in cases involving:

• Severe traffic conditions
• Road closures
• Weather conditions
• Government actions
• Accidents
• Acts of God
• Other events beyond reasonable operational control

Alternative Vehicle Policy

If the originally booked vehicle becomes unavailable, AYS Limousine may offer:

• a substitute vehicle
• partial refund
• or ride credit

Customers retain the right to reject substitute vehicles.

Ride credits issued by AYS Limousine expire 12 months after issuance date.

5. Child Seat Policy

Child seats may be provided upon request subject to availability.

• Additional fee: $35 per seat

Customers remain responsible for:

• verifying suitability
• proper child restraint use
• child supervision

AYS Limousine assumes no liability arising from misuse, improper installation, or customer refusal to utilize child restraint systems.

6. Lost & Found Policy

AYS Limousine assumes no responsibility or liability for personal property left in vehicles.

However, reasonable efforts may be made to assist in recovering lost items.

Recovered items:

• may be stored temporarily
• returned via pickup
• or shipped at customer expense

AYS Limousine assumes zero liability for lost, stolen, or damaged property.

7. Smoking, Alcohol & Cleanliness Policy

Smoking is strictly prohibited in all vehicles in accordance with NYC TLC regulations.

Alcohol consumption is prohibited in all AYS Limousine vehicles.

Excessive mess, vomiting, bodily fluids, pet-related messes, or extraordinary cleaning requirements may result in:

• cleaning fee up to $300
• additional damage charges where applicable

8. Pet Policy

Service and guide animals are permitted free of charge.

Non-service pets:

• permitted only with prior approval
• subject to additional $50 pet fee

Customers assume responsibility for:

• pet-related damage
• cleaning
• odors
• interior deterioration

Additional assessed damages may be charged to the payment method on file.

9. Vehicle Damage Policy

Customers are financially responsible for damages caused directly or indirectly by:

• themselves
• passengers
• pets
• associated parties

This includes:

• interior damage
• exterior damage
• excessive cleaning
• upholstery damage
• broken equipment
• stains
• odors
• vandalism

AYS Limousine reserves the right to charge the payment method on file for verified damages and associated operational losses.

10. Meet & Greet Service

Meet & Greet service is available as an optional add-on.

• Additional charge: $35
• Parking fees may apply separately

11. SMS Communications & Consent

By submitting a phone number through the AYS Limousine website or booking forms and providing consent, customers agree to receive SMS communications relating to:

• reservation confirmations
• chauffeur updates
• dispatch communications
• operational ride notifications

Message and data rates may apply.

Customers may reply STOP to unsubscribe.

AYS Limousine does not share SMS consent information with third parties for independent marketing purposes.

12. Email Marketing & CAN-SPAM Compliance

Customers who opt into promotional communications may receive:

• offers
• promotions
• newsletters
• marketing campaigns

Customers may unsubscribe at any time using unsubscribe links included in emails.

AYS Limousine complies with applicable CAN-SPAM regulations.

13. ADA Accommodation Statement

AYS Limousine does not currently guarantee wheelchair-accessible vehicles.

However, reasonable accommodation requests may be reviewed and accommodated where operationally possible and available at the time of booking.

14. Chargeback & Fraud Protection

Customers agree not to initiate fraudulent payment disputes or chargebacks for legitimately completed services.

AYS Limousine reserves the right to present evidence including:

• GPS records
• trip logs
• signed confirmations
• communication records
• booking confirmations
• dispatch records

to payment processors, financial institutions, or legal authorities in response to disputes.

15. Governing Law & Venue

These policies and all services provided by AYS Limousine shall be governed by the laws of the State of New York.

Customers agree that any disputes arising from services or website usage shall be resolved exclusively in the courts located within the State of New York.

16. Wedding Service Policy

Wedding reservations may require:

• advance deposits
• minimum booking durations
• itinerary confirmation
• signed service agreements

Decorations, ribbons, champagne service, special requests, and extended standby time may incur additional charges.

Customers are responsible for:

• schedule accuracy
• guest conduct
• damages caused during service

Delays caused by wedding schedule overruns may result in additional hourly billing.

Deposits for wedding services may become partially or fully non-refundable after the applicable cancellation period.

17. Membership Policy

All members consent to giving access to AYS Limousine to their information that is submitted by them on the membership form.

AYS Limousine memberships provide eligible members with access to:

• priority booking
• preferred pricing
• ride credits
• promotional offers
• other membership benefits as determined by AYS Limousine

Membership benefits:

• are non-transferable
• carry no cash value
• may be modified or discontinued at any time

Unused ride credits or membership benefits may expire according to membership terms.

AYS Limousine reserves the right to suspend or terminate memberships for:

• abuse
• fraudulent activity
• chargebacks
• policy violations
• misuse of services

18. Corporate Account Policy

Corporate accounts may be established subject to approval by AYS Limousine.

Approved corporate clients may receive:

• centralized billing
• invoicing
• account management
• priority dispatching
• negotiated pricing structures

Corporate account holders are responsible for:

• authorized employee usage
• payment obligations
• accurate booking information

Invoices must be paid within agreed payment terms.

Late payments may result in:

• service suspension
• account termination
• late fees
• revocation of corporate pricing privileges

AYS Limousine reserves the right to revoke corporate account privileges at its discretion for misuse, unpaid balances, or operational concerns.

19. Automated Pricing Estimates

Pricing generated through the AYS Limousine website booking system, quote calculator, or automated pricing tools constitutes an estimate only and may be subject to adjustment based on:

• actual route conditions
• mileage
• duration
• waiting time
• additional stops
• tolls
• surcharges
• operational modifications
• other applicable service requirements

Final charges may vary from initially displayed estimates where operational circumstances materially differ from original booking details.

20. Reservation Availability

Vehicle availability displayed through the website or booking platform does not constitute guaranteed reservation availability.

Reservations are not considered confirmed until expressly accepted and confirmed by AYS Limousine.

AYS Limousine reserves the right to decline, modify, reschedule, or substitute reservations based on:

• operational limitations
• fleet availability
• safety considerations
• service feasibility

21. Booking Requests & Inquiry Forms

Submission of:

• booking requests
• quote requests
• inquiry forms
• reservation submissions

does not automatically constitute confirmed transportation service.

Bookings remain subject to:

• operational review
• availability
• payment verification
• acceptance by AYS Limousine

22. Third-Party Technology & Services

AYS Limousine may utilize third-party technologies and providers including but not limited to:

• payment processors
• mapping services
• booking systems
• SMS platforms
• communication systems
• analytics providers
• hosting infrastructure

to facilitate operational services and customer experience.

AYS Limousine shall not be liable for operational interruptions, inaccuracies, delays, outages, or technical issues arising from third-party systems or providers beyond reasonable control.

23. Flight Information Accuracy

Customers are responsible for providing accurate:

• airline information
• flight numbers
• arrival times
• terminals
• travel details

AYS Limousine shall not be responsible for operational disruptions, missed pickups, delays, or service complications arising from inaccurate or incomplete flight information provided by customers.

24. Dynamic Pricing Adjustments

AYS Limousine reserves the right to adjust pricing where:

• route duration materially changes
• mileage increases
• waiting time occurs
• additional stops are added
• operational modifications are requested
• service requirements materially differ from original booking details

Additional applicable taxes, fees, surcharges, tolls, and operational costs may also apply where required.

25. Payment Authorization Holds

Certain reservations may involve temporary payment authorization holds placed on the customer’s payment method prior to final charge processing.

Final charges may differ from authorization amounts based on:

• tolls
• waiting time
• additional services
• damages
• cleaning fees
• operational adjustments
• other authorized charges incurred during service

Customers expressly authorize AYS Limousine to charge the payment method used for the reservation for post-service charges incurred during or in connection with the trip, including but not limited to tolls, parking fees, waiting time charges, additional stops, route modifications, and other authorized operational expenses.

26. Automated Communications

Customers acknowledge that certain:

• emails
• SMS notifications
• booking confirmations
• reminders
• operational updates

may be automatically generated and transmitted through integrated communication platforms utilized by AYS Limousine.

Message and data rates may apply depending on customer mobile carrier plans.

27. Optional Add-On Services

AYS Limousine may offer optional add-on services during the booking process including but not limited to:

• Meet & Greet services
• child seats
• pet accommodations
• decorations
• special event requests
• additional operational accommodations

Selection of optional add-on services may result in additional charges and operational requirements.

28. Technical Interruptions & Website Availability

AYS Limousine shall not be liable for booking interruptions, pricing inaccuracies, delayed communications, failed submissions, operational disruptions, or service issues arising from:

• software malfunctions
• server interruptions
• internet outages
• API failures
• third-party technical issues
• cybersecurity events
• other technical disruptions beyond reasonable control

Customers are encouraged to contact AYS Limousine directly in the event of suspected booking or communication errors.

29. Temporary Storage of Payment Credentials for Post-Service Charges

AYS Limousine is completely authorized to temporarily store payment credentials of the client in order to deduct any charges that occur during the ride. These would cover any charges that may occur during the ride itself which the client would be liable to cover.

The customer, once agreeing to AYS policies, must abide by said agreement. Such charges could range from, but are not limited to, additional waiting time, stops, tolls, parking, damage of any kind caused to the vehicle or chauffeur by client or any entity that accompanies the client on their behalf, etc.

AYS Limousine does not, under any circumstances, share any of our clients’ temporarily stored payment information with any outside entities or third-party sources. We put a heavy emphasis on client data security and do our very best to uphold client data integrity.