AYS Limousine Worldwide Inc.

Terms & Conditions

Effective Date:

These Terms & Conditions govern the use of the AYS Limousine website, booking systems, transportation services, and all related communications and transactions. By accessing or using AYS Limousine services, customers agree to be bound by these Terms & Conditions.

1. Company Services

AYS Limousine provides private chauffeur and luxury transportation services including airport transfers, hourly chauffeur services, corporate transportation, event transportation, and specialty vehicle reservations subject to:

Vehicle availability
Operational limitations
Applicable laws
Company policies

AYS Limousine reserves the right to refuse service at its sole discretion where reasonably necessary for safety, legal, operational, or behavioral reasons.

2. Reservations & Booking Accuracy

Customers are responsible for providing accurate:

Pickup and drop-off locations
Passenger counts
Flight information
Contact information
Booking details

AYS Limousine shall not be responsible for issues arising from inaccurate or incomplete customer-provided information.

Reservations are not considered fully confirmed until accepted by AYS Limousine.

3. Pricing & Charges

Pricing may include:

Hourly charges
Mileage charges
Gratuity
Tolls
Airport surcharges
Parking fees
Waiting time
Congestion fees
Applicable taxes
Additional operational charges

Final pricing may vary depending on:

traffic conditions
route modifications
additional stops
waiting time
customer-requested changes
operational circumstances

All rates displayed are subject to change without prior notice unless otherwise contractually confirmed.

4. Minimum Booking Requirements

Certain vehicle categories are subject to minimum booking durations.

Examples include:

Sedan: 2-hour minimum
SUV: 2-hour minimum
Business Class: 3-hour minimum
Stretch Limousine: 3-hour minimum
Sprinter Van: 3-hour minimum
Party Bus: 4-hour minimum
Specialty vehicles may require separate minimums and deposits

Minimum booking charges apply regardless of actual ride duration once service obligations begin.

5. Deposits & Specialty Reservations

Specialty and ultra-luxury vehicles may require advance deposits.

For vehicles such as the Rolls-Royce Phantom:

a 30% deposit may be required at booking
and such deposit may become non-refundable after applicable cancellation windows expire

AYS Limousine reserves the right to determine deposit requirements based on operational risk, vehicle type, event date, and service complexity.

6. Cancellation Policy

Cancellation windows vary depending on vehicle category and booking type.

Failure to cancel within the applicable cancellation window may result in minimum booking charges, operational fees, and applicable taxes.

Gratuity does not apply to cancellation charges unless otherwise stated.

Refunds for eligible cancellations are generally processed within 3–5 business days.

Detailed cancellation rules published by AYS Limousine form part of these Terms & Conditions.

7. Waiting Time Policy

AYS Limousine provides complimentary grace waiting periods for standard and airport pickups.

Additional waiting time beyond complimentary periods shall be billed according to applicable vehicle-category waiting rates.

Airport pickup waiting periods begin based on actual flight landing time where applicable.

Detailed waiting-time rules published by AYS Limousine form part of these Terms & Conditions.

8. No-Show Policy

Customers who:

fail to appear
become unreachable
refuse service after chauffeur dispatch
or otherwise abandon confirmed reservations

may be classified as no-shows.

No-show reservations may result in full fare charges including operational and applicable tax obligations.

9. Chauffeur Delays & Service Interruptions

AYS Limousine provides a 15-minute chauffeur grace period for operational delays.

Compensation for delays caused directly by AYS Limousine operational negligence may include:

partial discounts
ride credits
substitute vehicles
or refunds

Compensation shall not apply in circumstances beyond reasonable operational control including:

traffic
weather
accidents
government actions
road closures
acts of God
public emergencies
civil unrest
labor disruptions
pandemics
terrorism
or similar force majeure events

10. Alternative Vehicles

If the originally reserved vehicle becomes unavailable due to operational circumstances, AYS Limousine may offer:

substitute vehicles
ride credits
partial refunds
or rescheduling options

Customers retain the right to reject substitute vehicles.

Ride credits issued by AYS Limousine expire 12 months after issuance unless otherwise stated.

11. Payment Authorization

By providing payment information, customers authorize AYS Limousine to charge the payment method on file for:

reservation charges
waiting time
tolls
parking
congestion charges
cleaning fees
damage charges
pet fees
incidental operational charges
and other applicable authorized service costs

Customers agree not to initiate fraudulent chargebacks or payment disputes for legitimately rendered services.

12. Chargeback & Fraud Protection

AYS Limousine reserves the right to submit:

GPS logs
booking records
signed confirmations
dispatch logs
SMS/email records
ride documentation
and operational evidence

to financial institutions, payment processors, legal authorities, or dispute-resolution entities in response to payment disputes or fraudulent claims.

Customers may be held responsible for chargeback-related losses, fees, and collection expenses arising from fraudulent or bad-faith disputes.

13. Passenger Conduct

Passengers must comply with:

all applicable laws
safety requirements
chauffeur instructions
and respectful conduct standards

AYS Limousine reserves the right to terminate or refuse service where passengers engage in:

illegal activity
abusive conduct
violent behavior
excessive intoxication
harassment
unsafe behavior
smoking
or conduct threatening operational safety

No refunds shall be required where service termination results from passenger misconduct.

14. Smoking & Alcohol Policy

Smoking is strictly prohibited in all AYS Limousine vehicles in accordance with applicable NYC TLC regulations.

Alcohol consumption is prohibited in all vehicles unless expressly permitted in writing by AYS Limousine and permitted by applicable law.

Violation of these rules may result in immediate termination of service without refund.

15. Cleaning & Damage Charges

Customers are financially responsible for damages caused directly or indirectly by:

themselves
passengers
pets
or associated parties

This includes:

interior damage
exterior damage
upholstery damage
smoking-related damage
bodily fluids
vomiting
stains
odors
vandalism
excessive mess
and extraordinary cleaning requirements

Cleaning fees up to $300 may apply in addition to assessed repair costs and operational losses.

AYS Limousine reserves the right to charge the payment method on file for verified damages and associated expenses.

16. Child Seat Policy

Child seats may be provided upon request subject to availability.

Additional charges may apply.

Customers remain solely responsible for:

proper child restraint usage
suitability verification
and child supervision

AYS Limousine assumes no liability arising from misuse, improper installation, or customer refusal to utilize child restraint systems.

17. Pet Policy

Service and guide animals are permitted free of charge.

Non-service pets:

require prior approval
and may be subject to additional charges

Customers assume responsibility for:

pet-related damages
odors
cleaning
or interior deterioration

18. Lost & Found Policy

AYS Limousine assumes no responsibility or liability for:

lost
stolen
forgotten
or damaged personal property left in vehicles

Reasonable efforts may be made to assist customers in recovering lost property.

Shipping, handling, storage, or delivery fees may apply.

19. Meet & Greet Services

Meet & Greet services may be available as optional add-ons subject to additional fees and parking charges.

20. ADA Accommodation Statement

AYS Limousine does not currently guarantee wheelchair-accessible vehicles.

Reasonable accommodation requests may be reviewed and accommodated where operationally feasible and available at the time of booking.

21. Communications Consent

By submitting contact information through AYS Limousine booking systems or website forms, customers consent to receive operational communications relating to:

reservations
ride updates
dispatch notifications
customer service
and booking administration

Customers who separately opt into marketing communications may receive promotional emails and marketing materials.

Customers may unsubscribe from marketing communications at any time.

22. Privacy

Customer information shall be handled in accordance with the AYS Limousine Privacy Policy.

Use of the website and services constitutes acknowledgment of the Privacy Policy.

23. Website Usage & Intellectual Property

All website content including:

logos
branding
graphics
text
designs
software
and booking materials

are the property of AYS Limousine and may not be copied, reproduced, distributed, or used without written authorization.

24. Third-Party Services

AYS Limousine may utilize third-party providers including:

payment processors
communication platforms
mapping providers
booking software
and hosting services

AYS Limousine is not responsible for third-party operational interruptions, technical failures, or independent privacy practices.

25. Force Majeure

AYS Limousine shall not be liable for delays, cancellations, interruptions, or service failures resulting from circumstances beyond reasonable operational control including but not limited to:

weather events
natural disasters
traffic conditions
government actions
pandemics
terrorism
riots
labor disputes
utility failures
civil unrest
accidents
or acts of God

26. Limitation of Liability

To the maximum extent permitted by law, AYS Limousine shall not be liable for:

indirect damages
incidental damages
consequential damages
emotional distress
lost profits
missed flights
missed events
or other secondary losses arising from use of services or website access

27. Governing Law & Venue

These Terms & Conditions and all disputes relating to AYS Limousine services shall be governed by the laws of the State of New York.

Customers agree that exclusive jurisdiction and venue for disputes shall reside within courts located in the State of New York.

28. Modifications to Terms

AYS Limousine reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.

Continued use of AYS Limousine services or website constitutes acceptance of any updated Terms & Conditions.

29. Contact Information

AYS Limousine

Email: dispatch@ayslimo.com

Website: www.ayslimo.com

Phone: [Insert Business Number]